Are your products here in USA or China?
All our products are fully stocked and ready to ship from Sunny California.
How much does it cost to ship these units?
Shipping is 100% free.
Where do you ship your products from?
All our products are shipped from Sunny California. We will never have an item “dropshipped” to you from China or any other foreign country.
What shipping method does USA Self Balancing Scooter use?
All of our shipments are transported through UPS.
When will my item be shipped out?
If you place an order Monday-Friday before 7:00 EST, your item will be shipped out the same day. If it is placed after 7:00PM EST., it will be shipped out the following business day.
How long will it take to receive my Order?
The average delivery transit time via UPS is 2-4 business days.
What is your warranty?
All items come with a 30-day exchange warranty. Our 6 month manufacturer’s warranty only covers manufacture defects and does not cover problems caused by the user. For full details please see our shipping and returns page.
- Our high-quality self balancing scooters are shipped DIRECTLY from the USA. We offer SAME DAY SHIPPING from the sunny West Coast.
- We are distributors based in California, USA.
- We offer FREE 2-5 day shipping across the US.
- We are committed to our customers and provide top of the line customer service to ensure that you are happy with your purchase.
- YOU are our #1 priority.
- Customer Support is available 7 days a week through e-mail and our toll free number which can be found on the “Contact Us”tab, and the top right corner of the Home page.
- You will be speaking to a USA Self-Balancing Representative who will answer any questions or concerns you may have.
- Many other companies are based in China, which take 4-6 weeks for shipping.
- Also, OTHER SITES DO NOT let you send the unit back for repair.
- We have a 6 month WARRANTY *PLEASE REFER TO THE SHIPPING AND RETURNS*.
- Our trained and super experienced technicians will fix all units, worldwide.
- What’s the best part? We are an authorized repair service center located in the US. You will not be required to send your scooter to China for any kind of warranty repairs.
- Our top of the line customer service will ensure that you are pleased with your product, so you can buy with confidence TODAY!
- For wholesale pricing, please use the number above or the contact us form to send in your request.
- Make the smart choice and ride with US!