Shipping and Returns

By purchasing from our web site, you acknowledge that you have read and agreed to all terms and conditions. All brands and product names mentioned are trademarks and/or registered trademarks of their respective holders. Product images are for representation purposes only. Actual products may have slight cosmetic differences.

 

Items Damaged During Transit:

If you receive a damaged item, you must contact us within 7 days by calling 877-930-5575, or fill out the support page located at https://www.usaselfbalancingscooter.com/support/  If you do not contact us within this time period, your damage claim may be denied by the carrier. Customer assumes all responsibility for the damaged item before it is picked up by the corresponding carrier agents.

Return Policy:

If you are not completely satisfied with a product purchased, you may return it within 30 days of the delivery date for refund if qualified (eligibility conditions listed below). UsaSelfBalancingScooter.com will either repair or replace products at no charge, using new or refurbished replacement parts are our discretion. Replacements may be different but functionally equivalent models. All shipping, handling, and insurance charges are additional and non-refundable. Normally, all returns for non-defective reasons (e.g. customer changed mind) are subject to a 30% restocking fee. For all returns shipping must be prepaid, insured and bearing a Return Material Authorization (RMA) number on the shipping label and/or container. Any shipping charges incurred when returning product to UsaSelfBalancingScooter.com are the responsibility of the customer. To get an RMA number please call customer service at 877-930-5575. This is required to ensure proper crediting of your account. We cannot accept returns without an RMA number. Returned products must be undamaged, clean, and in otherwise new condition with all original materials i.e. original packaging, manuals and accessories, and must be accompanied by the original invoice. After 30 days of the delivery date, there will be NO RETURNS OR EXCHANGES.

Warranty Information:

Each of the units come with a 6 Month manufacturer warranty against mechanical defects (limitations and terms below). Warranty does not cover water damage. For all warranty returns, shipping must be prepaid, insured and bearing a Return Material Authorization (RMA) number on the shipping label and/or container. Any shipping charges incurred when returning product for warranty work from the customer  to and from UsaSelfBalancingScooter.com are the responsibility of the customer.  Total turnaround time for warranty/repairs takes 15 days from the time when the customer ships back the unit with a prepaid UPS Label.

Total turnaround time for warranty/repairs takes 15 days from the time when the customer ships back the unit with a prepaid UPS Label back to UsaSelfBalancingScooter.com.

 

Warranty Limitations:

This Limited Warranty covers the original purchaser from any defects in material or workmanship under normal use for 6 months from the date of invoice. This warranty is only offered to the original purchaser of the product, and is not transferable to a subsequent purchaser.  UsaSelfBalancingScooter.com will either repair or replace the product at no charge, using new or refurbished replacement parts are our discretion. Replacements may be different but functionally equivalent models. This Limited Warranty does not cover any problem that is caused by conditions, malfunctions, or damage not resulting from defects in material or workmanship. These conditions may include, but are not limited to, road hazards, accidents, and improper operation or maintenance. Items returned for refund must be returned within 30 days from delivery. All items are subject to a 30% restocking fee. Under no circumstances will we issue refunds after 30 days.

 

Replacement Extended Warranty:

All replacement products are covered by the standard warranty starting at the date of original delivery. If for various reasons the replacement procedure extends beyond the warranty period, we at our discretion will extend the warranty coverage on such replacement up to an additional 30 days. Please be advised that this extended warranty is final and any additional extensions are non-negotiable.

Limits and Exclusions:

There are no express warranties except as listed above. UsaSelfBalancingScooter.com shall not be liable for special, incidental, consequential or punitive damages, including, without limitation, direct or indirect damages for personal injury, loss of goodwill, profits or revenue, loss of use this product or any associated equipment, cost of substitute equipment, downtime cost, or any other losses, or claims of any party dealing with buyers from such damages, resulting from the use of or inability to use this product or arising from breach of warranty or contract, negligence, or any other legal theory. In no event shall UsaSelfBalancingScooter.com be liable for any incidental, indirect, special or consequential damages or liabilities (including but not limited to incidental or consequential damages for loss of time, inconvenience, loss of use of product, or any other consequential or incidental loss) in connection with the purchase, use, or operation of the product. UsaSelfBalancingScooter.com is not liable for property damage, personal injury, or death. All express and implied warranties, including the warranties of merchantability and fitness for a particular purpose, are limited to the applicable warranty period set forth above.

State Law Rights:

Some states do not allow the exclusion or limitation of incidental or consequential damages, or limitations on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights, which vary, from state to state.

Not responsible for typographical errors. Product photos are for illustration only: actual product may have cosmetic differences.